Urgent repairs

Priority 2
Two Castles Housing Association will respond to urgent repairs within 7 days.

The following would be classed as an urgent repair:

  • Partial loss of electric power 
  • Partial loss of water
  • Blocked sink, bath or wash hand basin (except in multi-storey blocks)
  • Taps which cannot be turned
  • Rotten timber flooring or stair tread 
  • Door intercoms not working
  • Extractor fans in kitchens or bathrooms (only when no window in the room is present)
  • Glass replacement (where security is affected)
  • No central heating (between 1st April – 30th September)
  • Loss of water heating (between 1st April – 30th September)
  • Leaking roofs