Access to your home

Two Castles will, on occasion, require access to your property - for example to inspect a repair or to service your gas appliances.

Under the terms of your tenancy agreement, you must allow us access to your property at any time between 8am and 8pm and at any other time in an emergency situation. We will give prior notice wherever possible.

‘Access’ also includes moving furniture and lifting carpets where relevant to allow repairs and inspections to be undertaken. Carpets are the responsibility of the tenant and Two Castles cannot be held responsible if they have to be lifted or removed to carry out a repair.