General policies

Our residents are at the heart of everything we do

Our residents are at the heart of everything we do

Two Castles Housing Association has a number of policies which are important for our tenants to be aware of. These provide details of both our obligations to and expectations for our tenants, as well as tenants’ obligations to us and their local neighbourhood.

Our list of policies include:

  • Complaints (currently under review)
  • Equality and diversity
  • Moving in to your new home (currently under review)
  • How to end your tenancy (currently under review)
  • Repairs and maintenance (currently under review)
  • How to pay your rent (currently under review)
  • What to do if you’re having difficulty paying your rent (currently under review)
  • Resident involvement
  • Sheltered housing (currently under review)
  • Dealing with anti social behaviour
  • Leaseholders (currently under review)
  • Shared owners (currently under review)
  • The condition of your new home (currently under review)
  • Aids and adaptations (currently under review)
  • Grounds maintenance (currently under review)
  • Gas safety checks (currently under review)
  • Your right to compensation (currently under review)