FAQs

Below is a list of some Frequently Asked Questions that relate to resident involvement.

If you can't find the answer to your question you can send us a question.

Click here to be taken to the Ask A Question page.

Why should I get involved?

We want to talk to our residents to gauge ideas and opinions as to how we can improve our services in a way that is most suitable. Our residents feed back on many aspects of Two Castles’ work and find getting involved in future plans very interesting.

Two Castles Housing Association also offers training for residents who want to get involved in longer term projects, training that can be added to a CV or undertaken just for fun. Getting involved is a fantastic way to meet other residents and make new friends!

Who is allowed to take part?

Any Two Castles resident can get involved. We want to hear from everyone - from residents with particular religions or beliefs to young people, to those with disabilities and those with different sexual orientations. This is so that we can check that our services are the best that they can be for everyone.

How can I get involved?

There are lots of different ways which we hope will offering a solution to suit everyone.

Please click here for more information.
 

Will I get paid?

However, we do offer shopping vouchers in return for residents who do customer service tests for us.

This is because these residents have to be trained and make a firm commitment to do this work.

For more information about customer service testing, follow this link and select "Level 4: Service improvements and testing"

How long do I have to stay involved for?

Some residents have been involved in different activities for more than 5 years, others prefer to dip in and out of involvement.

The best way to make sure you hear about all the opportunities, so you pick the ones that interest you and suit your availability, is to put your name on the Residents’ Panel mailing list.

If you find that you no longer wish to be involved, you can ask for your name to be removed from the list any time. Why not give it a try?